A customer walked up to the register and wanted to buy the shirt she was wearing. I told her she had to take it off because it had a sensor on it. She took it off (she had a tank top underneath) and revealed a forest growing in her arm pits. To make matters worse, I don't think she wore deodorant and the shirt she handed me reeked of body order. She also bought $300 worth of clothes all under $10 and all turned inside-out and reeking of her b.o which I had to hand-fold each and every smelly one.
This is why I Work 2 Rant.
Monday, November 9, 2009
Saturday, October 24, 2009
Clean Up on Floor: 3
One dead night working at the movie theater, an usher and I were making our rounds and get a call on our walkies that a woman had barfed in the woman's bathroom. Disgusting enough as it is, we went up the the third floor and opened the door. The smell was disgusting! We looked through each stall and finally found it but it wasn't barf...
.
.
.
it was DIARRHEA!!! Not only that, it was all over the seat, all over the wall, and all over the floor. It looked like this poor lady didn't have time to take a seat cover out before her butt exploded. To make it even better, it was all dry on and not even a wet mop could take it off the seat.
This is why I Work 2 Rant.
.
.
.
it was DIARRHEA!!! Not only that, it was all over the seat, all over the wall, and all over the floor. It looked like this poor lady didn't have time to take a seat cover out before her butt exploded. To make it even better, it was all dry on and not even a wet mop could take it off the seat.
This is why I Work 2 Rant.
Friday, October 23, 2009
Love Note
A really weird, creepy man came into the theater to watch a movie. He wouldn't stop staring at my manager. He left and came back a few times.
Later, a man came running out of the bathroom and told us that someone had written a message on the wall. Another usher and I went in and saw that someone had written "I Know I Love You" in huge letters on the back wall
.
.
.
in
poop.
This is why I Work 2 Rant.
Later, a man came running out of the bathroom and told us that someone had written a message on the wall. Another usher and I went in and saw that someone had written "I Know I Love You" in huge letters on the back wall
.
.
.
in
poop.
This is why I Work 2 Rant.
Wednesday, October 21, 2009
Ignored
I was working at the entrance of the library and had just made a big sign with an arrow showing the direction of where the restrooms were located. Right as I placed the sign up, a customer came up to me and asked "Hi, do you know where the restrooms are?" I pointed at the sign I just made along with two other signs behind him.
This is why I Work 2 Rant.
Tuesday, October 20, 2009
Please Repeat?
I work at a library at the circulation desk. It's where you check out books. A customer came up to me and asked, "Excuse me, is this where you check out books?" Obviously I responded, "Yes". Unfortunately this customer didn't understand what I was saying and repeatedly asked me the same question several times. I would think they could at least understand a simple "Yes."
This is why I Work 2 Rant.
Monday, October 19, 2009
Raining Inside
There was a loud thunder-clap sound and then water started pouring out of the cracks in the ceiling and the light fixtures. This would've made more sense if the roof was actually above the store's ceiling, but it's not. There are condos right above the store.
Managers started freaking out telling everyone to move the clothes away from the water. Customers were trying to take pictures and video inside the store and we had to run around and dance in front of their cameras to prevent them from taking any footage.
Customers in the fitting room were complaining, "Well, can I still buy my stuff?" even after I was telling them that we were evacuating the store. One customer wouldn't stop trying on garments even after almost everyone had left the second floor and were exiting the store.
As I was going down the escalator, a customer cried out, "I left my cell phone in the fitting room!" After searching every room, I told her I couldn't find it and she then told me matter-of-factly, "Oh! It was inside my purse!"
Even during an emergency, customers are more concerned about their materialistic things than a worker's safety.
This is why I Work 2 Rant.
Managers started freaking out telling everyone to move the clothes away from the water. Customers were trying to take pictures and video inside the store and we had to run around and dance in front of their cameras to prevent them from taking any footage.
Customers in the fitting room were complaining, "Well, can I still buy my stuff?" even after I was telling them that we were evacuating the store. One customer wouldn't stop trying on garments even after almost everyone had left the second floor and were exiting the store.
As I was going down the escalator, a customer cried out, "I left my cell phone in the fitting room!" After searching every room, I told her I couldn't find it and she then told me matter-of-factly, "Oh! It was inside my purse!"
Even during an emergency, customers are more concerned about their materialistic things than a worker's safety.
This is why I Work 2 Rant.
Friday, October 16, 2009
Disgusted
A middle-aged customer came up to me and said she was looking for a vest that she saw in a picture. I asked her if it was in a magazine or in one of the posters that we have in the store. She said she saw it in an advertisement on a bus. I hadn't seen the ad and asked her to describe it to me instead so that I can help her find it. Instead of being happy that I wanted to help her, she made a disgusted face and walked away.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Thursday, October 15, 2009
Wednesday, October 14, 2009
Sunday, October 11, 2009
Extra Butter Please?
I was working in the concessions stand for a small movie theater when a lady came and ordered a large popcorn with EXTRA EXTRA EXTRA butter which was layered as well. She went and saw her movie and later came back and yelled at the concessions people because the butter had leaked through the bag and stained her pants. She asked to see the manager and when he arrived she demanded that we pay her to get new pants.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Saturday, October 10, 2009
Tips Please?
I worked for a small timeshare resort and on a hot day the elevator broke down. A couple came in complained about having to walk nine floors to their room on the top floor. After they went up, I was left to take their bags up to the ninth floor. I didn't want to make multiple trips so I took all five of their huge bags up nine floors. I arrived at their door dripping in sweat, breathing heavily, and was rewarded $2 for my troubles.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Friday, October 9, 2009
Apples =/= Oranges
A customer looked through these giant bins by the cash registers that hold small items such as socks, umbrellas, hair accessories, etc. He picked up a pair of socks and proceeded to purchase them. I rang him up and handed him his change.
The customer was surprised since he was expecting more back. Usually, customers don't realize how high the sales tax is and so I informed him of it. He still wasn't satisfied. I pointed out that the pack of socks were $14.95 and he proceeded to point to a sign that was by the bins that read $6.95. I then proceeded to point out how the sign also read in big bold and capital letters: "UMBRELLAS"
The customer was surprised since he was expecting more back. Usually, customers don't realize how high the sales tax is and so I informed him of it. He still wasn't satisfied. I pointed out that the pack of socks were $14.95 and he proceeded to point to a sign that was by the bins that read $6.95. I then proceeded to point out how the sign also read in big bold and capital letters: "UMBRELLAS"
Socks are obviously not umbrellas.
This is why I Work 2 Rant.
Sunday, October 4, 2009
Standing in the Middle of Obvious
A customer came up to me and asked for the women's department. This would've been a reasonable question . . . if the entire floor wasn't the women's department.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Saturday, September 26, 2009
Buy One, Get One...Free?
I was at the cash register when a customer approached me and asked, "What does buy one, get one free mean?"
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Friday, September 25, 2009
Wednesday, September 23, 2009
Happy Anniversary
My boyfriend works at the same company as me and it's not a secret. Our one-year anniversary was approaching and so we both put in a request to have the day off so that we could spend time with each other. I specifically stated that the reason for the request was for our anniversary. Our schedules were posted. He has the day off. I don't.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Sunday, September 6, 2009
The Price Is Right
I was ringing customers up at the registers when one lady approached the counter, dropped her pile of items in front of me, and before I could even say "hi" asked me how much everything would cost. She expected an accurate answer.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Thursday, August 13, 2009
Long Line
A customer walked out of her fitting room and handed me her unwanted clothes. I asked her if she had the number that was outside her door. After her negative response, I asked if someone had shown her to her room. Her response:
"There was a long line and I noticed that there was an open room so I went in."
So, basically, she cut in front of a long line of people to get a fitting room. Rude.
This is why I Work 2 Rant.
"There was a long line and I noticed that there was an open room so I went in."
So, basically, she cut in front of a long line of people to get a fitting room. Rude.
This is why I Work 2 Rant.
Sunday, July 19, 2009
Blind
There are two entrances to our fitting room but a line only forms in front of one. One customer walks through the entrance with no line and I inform her that the line begins at the other entrance. She peers over to the other entrance where there are at least ten people standing in line and asks,
"Where?"
This is why I Work 2 Rant.
"Where?"
This is why I Work 2 Rant.
Friday, July 17, 2009
A Different Way of Thinking
At work, we are raising money for Breast Cancer Research. While ringing up a customer, I asked her if she would like to make a donation. She responded, "I don't believe in cancer. I believe we just need to think it about it in a different way because it doesn't exist."
My grandparents died of cancer.
This is why I Work 2 Rant.
My grandparents died of cancer.
This is why I Work 2 Rant.
Thursday, July 16, 2009
The Answer is Always "No"
While ringing up a customer, I believe it's polite to ask how they are and whether or not they found what they were looking for. This is how one conversation went:
Me: Hi. How are you?
Customer: [Shakes head]
Me: Did you find everything okay?
Customer: No.
Me: I'm sorry; what did you have trouble finding?
Customer: No!
Me: Um... What were you looking for?
Customer: NO!
This is why I Work 2 Rant.
Me: Hi. How are you?
Customer: [Shakes head]
Me: Did you find everything okay?
Customer: No.
Me: I'm sorry; what did you have trouble finding?
Customer: No!
Me: Um... What were you looking for?
Customer: NO!
This is why I Work 2 Rant.
Wednesday, July 15, 2009
Uneducated
My store has decided to raise money for Breast Cancer Research. As I was ringing a young lady up, I asked her if she would like to make a donation. Her response?
"What's breast cancer?"
This is why I Work 2 Rant.
"What's breast cancer?"
This is why I Work 2 Rant.
Monday, July 13, 2009
Jean Cutouts
The jeans in my store are hung on pant hangers, one side to each clip. While cleaning up and closing the store, I realized that a very bored customer had decided to re-hang all the jeans so that it created one long accordion. I had to re-hang over 50 jeans.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Thursday, July 2, 2009
Speedy (Un)Dresser
As I was showing a customer to her fitting room, I took her clothes from her and carried it to the room and started to nicely hang them up on the hooks. I finished after only a minute or two, turned around, and was not only surprised to find her right behind me, but already completely undressed and ready to try on her clothes.
Imagine your naked grandmother standing right in front of you.
This is why I Work 2 Rant.
Imagine your naked grandmother standing right in front of you.
This is why I Work 2 Rant.
Tuesday, June 30, 2009
Attention Whore
A customer approached me asking for help. I was already helping another customer find something so I pointed in the general area where she could find her item and told her that I would come by afterward to help her out. When I arrived in the area, she was nowhere to be found. The next day, a Secret Shop Report arrived complaining about the poor customer service and specifically mentioned my name saying that I was "rude," "ignored her," and "didn't provide her with any customer service." Despite being one of the top workers, I was fired on principle.
This is why I Worked 2 Rant.
This is why I Worked 2 Rant.
Thursday, June 25, 2009
Food Poisoning
One night a man came into the sandwich store I work at and said, "I came in here yesterday and your meatball sub gave me and my wife really bad food poisoning. Could I have something else instead?"
So I made him a turkey sub. When I was done I bagged it and laid it on the counter for my co-worker to ring it up. He grabbed it, said, "Thanks," and tried to walk out the door!
My co-worker said to him, "Hey, you have to pay for that!"
Apparently he assumed we would give him free food because he claimed to have been burned by our sandwich previously. We didn't let it fly. He gave the sandwich back and left.
The next night, that same co-worker saw him in at a pizza restaurant located in the same complex claiming to have food poisoning from their pizza.
This is why I Work 2 Rant.
So I made him a turkey sub. When I was done I bagged it and laid it on the counter for my co-worker to ring it up. He grabbed it, said, "Thanks," and tried to walk out the door!
My co-worker said to him, "Hey, you have to pay for that!"
Apparently he assumed we would give him free food because he claimed to have been burned by our sandwich previously. We didn't let it fly. He gave the sandwich back and left.
The next night, that same co-worker saw him in at a pizza restaurant located in the same complex claiming to have food poisoning from their pizza.
This is why I Work 2 Rant.
Wednesday, June 24, 2009
She's Got Her Eye on the Prize
I work in a large retail store that sometimes comes out with designer collaborations. For our most recent collection, we put a "preview" in our display windows. It included several mannequins dressed in the designer garments, posters with the designer's name, signs with the designer's name and the launch date, and lastly large decals across the window with the designer's name and the launch date.
The day before the scheduled launch, a customer approached me about a jacket she saw in our window; she really liked it and wanted to buy it. She asked where she could find it.
I replied, "Was it the [designer] window?"
"I don't know. It was in the window outside."
She described the jacket and it sounded just like the designer showpiece item.
"Was it in the front by the entrance, or on the side of the store?"
"I don't know." She describes the jacket again.
"Were there posters behind the mannequins that said [designer's name] in huge letters?"
"I don't know. I really want that jacket."
It was clear she hadn't been looking at anything but the jacket she wanted. So, I led her around to the escalator, down to the first floor, through the ladies' department and out the front door.
"Can you show me which jacket it is?"
She points to the designer jacket. "It's just beautiful... I need to buy it right away, I'm going back to Australia tomorrow."
I motion to the sign right next to it and say, "Unfortunately the [designer] collection won't be released until tomorrow."
.
.
.
Now, imagine a child whose ice cream cone fell on the floor.
"Aaaawwwwwwwwwwwwwwwwwwwwwwwhhhhhhhh...... I really want it!!!!!!!!!!!!!!!!!!!!!!!!!"
I've never heard an adult whine so much in my life.
This is why I Work 2 Rant.
The day before the scheduled launch, a customer approached me about a jacket she saw in our window; she really liked it and wanted to buy it. She asked where she could find it.
I replied, "Was it the [designer] window?"
"I don't know. It was in the window outside."
She described the jacket and it sounded just like the designer showpiece item.
"Was it in the front by the entrance, or on the side of the store?"
"I don't know." She describes the jacket again.
"Were there posters behind the mannequins that said [designer's name] in huge letters?"
"I don't know. I really want that jacket."
It was clear she hadn't been looking at anything but the jacket she wanted. So, I led her around to the escalator, down to the first floor, through the ladies' department and out the front door.
"Can you show me which jacket it is?"
She points to the designer jacket. "It's just beautiful... I need to buy it right away, I'm going back to Australia tomorrow."
I motion to the sign right next to it and say, "Unfortunately the [designer] collection won't be released until tomorrow."
.
.
.
Now, imagine a child whose ice cream cone fell on the floor.
"
I've never heard an adult whine so much in my life.
This is why I Work 2 Rant.
Tuesday, June 23, 2009
American Express
I work in a large retail store that doesn't accept American Express. Sometimes customers get pretty irate about this. Here are some highlights.
"But....this is America."This is why I Work 2 Rant.
"Don't you have to accept American Express? Isn't it like, run by the government?"
"What do you have against America?"
"Well, do you accept Russian Express? How about Chinese Express?"
"Well then, what DO you accept?" (To which I answer, "Everything else.")
Monday, June 22, 2009
Negligence
My department was neglected for over four hours while I was preoccupied on the cash registers, fitting room, and then on my break. Returning from my break, I was hoping I would be able to devote my attention toward my department however I was pulled from it to hop back on the register.
After quickly walking the floor and peeking my head inside the fitting room, I realized that the sales floor was relatively clean with a small handful of go-backs for each department except for my own. My department had merchandise scattered all along the floor and hanging over fixtures, not to mention the large amount of go-backs that were piling up. I tried to ask my supervisor if another coworker could cover me on the registers while I try and get my department back into shape, but he refused saying that he wouldn't allow more than one person in each department and there was already one person there. My supervisor would rather have the department looking like a tornado had blown through it than have me go and clean it up.
This is why I Work 2 Rant.
After quickly walking the floor and peeking my head inside the fitting room, I realized that the sales floor was relatively clean with a small handful of go-backs for each department except for my own. My department had merchandise scattered all along the floor and hanging over fixtures, not to mention the large amount of go-backs that were piling up. I tried to ask my supervisor if another coworker could cover me on the registers while I try and get my department back into shape, but he refused saying that he wouldn't allow more than one person in each department and there was already one person there. My supervisor would rather have the department looking like a tornado had blown through it than have me go and clean it up.
This is why I Work 2 Rant.
Sunday, June 21, 2009
Read the Signs
I work in a two-story department-style store with its own lingerie section, complete with three cash registers that we never use. We utilize the counters, but not the registers. It is common for customers to approach the registers and expect to be rung up. Polite customers typically approach with caution and ask "Are you open?" While more brash women will march straight up and throw their bras at me with a blank stare.
We were closing the store for the night, so I began cleaning a display near the cash register area. Two European tourists marched up and threw their bras on the counter before even checking to see if there was a sales associate present. One of them then looked around, spotted me, and yelled, "Hello? Can I get some service?" I stood up and apologized saying that these registers were not open. She gave her friend an annoyed look, picked her things up angrily and as she stormed off, she remarked over her shoulder, "You need to put up a sign, then."
The display on all three of the registers were facing out and read,"Register closed. Register closed. Register closed."
This is why I Work 2 Rant.
We were closing the store for the night, so I began cleaning a display near the cash register area. Two European tourists marched up and threw their bras on the counter before even checking to see if there was a sales associate present. One of them then looked around, spotted me, and yelled, "Hello? Can I get some service?" I stood up and apologized saying that these registers were not open. She gave her friend an annoyed look, picked her things up angrily and as she stormed off, she remarked over her shoulder, "You need to put up a sign, then."
The display on all three of the registers were facing out and read,"Register closed. Register closed. Register closed."
This is why I Work 2 Rant.
Saturday, June 20, 2009
To Argue? Or Not To Argue?
Oftentimes, a customer will swipe their credit card wrong during a transaction. Usually, I correct them and we move on with the transaction. Today, a customer decided to argue with me on the correct way to swipe their credit card. Their card wasn't swiping yet they insisted that they were right. I asked to see the credit card, swiped it, and continued with the transaction while they stood there glaring at me.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Friday, June 19, 2009
Guilty Until Proven Innocent
A customer tried to rush out of the fitting room but not before I was able to carry on the following conversation:
1. If you didn't steal anything, then there should be no problem with giving me all the garments you decided not to get or at least show me the room you were in, and...
2. How am I supposed to know whether or not you stole anything if you won't let me count you out?
This is why I Work 2 Rant.
Me: Are you done with your room?Two things:
Customer: Yes.
M: Did you have more than that one item in your hand?
C: Yes.
M: Could you bring out the rest of your items and your number so that I may count you out?
C: No.
M: Could you show me the room that you used so that I may clear it out?
C: No.
She pauses, looks at me as if offended, and proceeds to add,
C: I didn't steal anything.
1. If you didn't steal anything, then there should be no problem with giving me all the garments you decided not to get or at least show me the room you were in, and...
2. How am I supposed to know whether or not you stole anything if you won't let me count you out?
This is why I Work 2 Rant.
Thursday, June 18, 2009
Can I Use the Bathroom?
The bathroom at work continuously became clogged. After further investigation, we found out that a fellow coworker had been purposefully clogging the toilet so that we could waste more time going to use the toilet at another store across the street. To foil this coworker's evil plot (and to hopefully catch them), the managers decided it was a good idea to lock the bathroom doors with a key that they would hold onto. Now, not only do you have to frantically run around the entire store in search of the one manager who holds the key to the bathroom, you also have to sign a bathroom log that mimics the hall pass teachers used to make you carry around in Elementary School.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Wednesday, June 17, 2009
Please State the Relevance
The rule is, "Only one person per fitting room." While informing a customer this, she justifies her presence in the room by stating the following, "She doesn't speak English." Last time I checked, it didn't matter what language you spoke, any female teenager knew how to change her own clothes.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Tuesday, June 16, 2009
Misplaced
I was putting out new merchandise from a tote when a customer decided to pile her clothes on top of it because she didn't want to carry it. She then proceeded to turn around and talk to her shopping buddies. Annoyed, I decided I would clean up the mess and started to pick up her pile. I was expecting her to protest. When she didn't, I decided I would at least leave her pile somewhere she could see it but nowhere near my totes of merchandise. Five minutes later, she turned around and panicked.
"Oh my god! Someone stole my clothes!"
I was expecting her to ask me if I had seen her pile of clothes so that I could inform her of where they were and pretend to be sorry about taking it. When she didn't, I decided I would keep quiet.
Her friend had asked her, "Where did you put it?"
Her response, "I don't remember."
I spent the next ten minutes smiling to myself as she searched the store for her items.
This is why I Work 2 Rant.
"Oh my god! Someone stole my clothes!"
I was expecting her to ask me if I had seen her pile of clothes so that I could inform her of where they were and pretend to be sorry about taking it. When she didn't, I decided I would keep quiet.
Her friend had asked her, "Where did you put it?"
Her response, "I don't remember."
I spent the next ten minutes smiling to myself as she searched the store for her items.
This is why I Work 2 Rant.
Monday, June 15, 2009
The Definition of "Reward"
I asked a manager why the company stopped giving raises to employees who changed their employment status from Part-Time to Full-Time. She told me that it was because there was no change in job description and it was just a change in availability and therefore didn't require an income increase. I was recently "promoted" to a position that gave me more responsibilities but no raise. I asked her why there wasn't a raise for that promotion. She told me that the position was a "reward" for doing such a great job. So my "reward" is having to do more stuff for the same amount of pay.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Sunday, June 14, 2009
Excuse Me
I was making my way through customers by politely saying "Excuse me" as I struggled with a heavy arm-full of clothes. Most customers, after taking a look at the amount of clothes I was carrying, would step aside far enough to let me pass. One customer decided to take one step, only one step aside which wouldn't be enough room to let me pass. I said, "Excuse me" one more time and she just looked at me and continued shopping without letting me pass. So I made room as she glared at me and told her companion of how rude I was and how I should have at least said, "Excuse me."
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Saturday, June 13, 2009
Obviously Rude
I had to transport clothes from one fitting room to the next. I piled as many clothes as I could onto my arms and struggled my way to the other fitting room. A customer stopped me to ask me where an item was. I told them that my hands were a bit full at the moment (as if it wasn't obvious) but that I could help them in a moment. They glared at me, scoffed and walked away.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Friday, June 12, 2009
Got Water?
Many companies are trying to be more "green." In support of this movement, my company decided to dispose of the giant plastic filtered bottles of water we receive in shipments each week and install a filter. This would have been a great idea if they had decided to do their math homework. The filter they bought is meant for up to twenty-five (25) people. There are well over one-hundred (100) co-workers who are now very thirsty.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Thursday, June 11, 2009
Dumped
I am required to count the customer's garments before I show them to a fitting room. On many occasions, the following scenario occurs:
Customer: "What's the limit?"
Me: "There is none."
Customer: "Oh, ok."
And then they proceed to dump 20+ garments into my arms instead of allowing me to count and take their garments from them in an organized fashion.
This is why I Work 2 Rant.
Customer: "What's the limit?"
Me: "There is none."
Customer: "Oh, ok."
And then they proceed to dump 20+ garments into my arms instead of allowing me to count and take their garments from them in an organized fashion.
This is why I Work 2 Rant.
Wednesday, June 10, 2009
You May NOT Pass "Go"
I recently changed my status to become a full-time employee. Hoping to grow with the company, I inquired about management positions. Our new store manager informed me that we are at a hiring freeze and that we're also not promoting anyone at the moment. I also met two people waiting to be interviewed as I was leaving for the day.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Tuesday, June 9, 2009
Deaf?
Whenever I show a customer to a fitting room, I tell them that they need to bring everything out of their fitting room when they're done and the number that hangs outside their door so that I may count them out. Why, then, do customers constantly and consistently leave their clothes in piles on the ground when they rush out of the room?
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Monday, June 8, 2009
"Blind"
I was in the fitting room garment-caring clothes when my coworker and I noticed a lady rush into one of the rooms without us counting her in. We both stop her and asked her if she needed assistance. She claimed she was already put in the room yet there was no number outside her door indicating the number of items she was trying on and therefore wasn't counted in nor shown to her room. I informed her that she had to be shown to her room and counted in and she claimed there was no one in the fitting room when she arrived. I was standing there the entire time for the past hour garment-caring clothes and there was a giant line of people waiting to be shown a room. There was no possible way there was no one in the fitting room.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Sunday, June 7, 2009
RUN FOR YOUR LIFE!!!
Because where I work is a small store, it is oftentimes understaffed with barely one person per function (register, fitting room, etc.). I've noticed that the manager has a habit of finding all employees in the store to try and run go-backs while she only grabs a small handful of accessories to run. She likes to hold onto these for awhile to make it appear as if she's actually doing work.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Saturday, June 6, 2009
Oh, What A Tangled Mess!
Our district manager decided that he wanted bins by the register filled with sandals and flip flops. One of the sandals that were put in the bins were the ones that tie up around the ankles. They have really long ribbons extending from them that became all tangled the first day we put them out. The next day, he told us that it was a horrible idea to put the sandals in the bins because it made them "un-shoppable." I spent over an hour having to untangle all the sandals to place them back in their original spot.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Friday, June 5, 2009
E-mail Us!
After much convincing from friends (okay, just one friend and a one-liner of persuasion), Work 2 Rant now has an official e-mail address!!
So if you have your own work-related stories you want everyone to read about, send us an e-mail and we'll post it!
Disclaimer: Submissions are subject to editing. If you would like credit for your story, please indicate so in your e-mail otherwise none will be given.
So if you have your own work-related stories you want everyone to read about, send us an e-mail and we'll post it!
Disclaimer: Submissions are subject to editing. If you would like credit for your story, please indicate so in your e-mail otherwise none will be given.
Thursday, June 4, 2009
This is NOT a "Yes or No" Question
Recently, our computer system had been updated to include debit card transactions where the customer is allowed to type in their pin number when before we only took credit card transactions. This means the additional question of "Credit or debit?" must now be asked. On several occasions after asking this specific question, I get the response, "Yes." After repeating the same question again because I don't believe they heard me, they usually look at me as if I'm the moron for not understanding.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Wednesday, May 20, 2009
$5 nightmare
My store decided it was a great idea to come out with a $5.00 shirt promotion. Instead of hanging the shirts up on racks like we did with clearance items, they had all the shirts neatly piled on tables in the front of the store. Throughout the whole horrible weekend I had to watch person after person tear the table up repeatedly after I had just finished folding up the mess.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Saturday, May 2, 2009
Observant
A customer called me over to inform me that a fixture had fallen. I went over and replaced the fixture as he watched. As I am re-hanging the clothes that had fallen, he tries to make me hurry up and find a size for him -- the whole time just staring at me.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Friday, May 1, 2009
Can You Reach That?
I'm 5'1" tall. A lady who was clearly taller than me asked me if I could get an item for her from a high fixture. I spent the next couple minutes struggling to retrieve the item for her when all she had to do was reach up.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Thursday, April 30, 2009
Monday, April 27, 2009
Can I Steal Yours?
We are not allowed to let customers bring accessories into the fitting rooms due to a security issue. During a designer launch, I was hoping our managers would allow it to be an exception due to the traffic we would be receiving and we could just count the accessory in as if it were a clothing item.
She told me, "No."
I was left in the fitting room with no way of keeping track of each customer's accessories.
One of the more popular items was a belt the designer produced. Customers had initially grabbed belts not looking at what size they grabbed. When I asked them what size they had, they told me, "I don't know," and then proceeded to tell me the size they wanted. Having no method of keeping track, I was forced to give them what they asked even when I knew they were lying.
After a couple minutes of customers piling in with tons of accessories, it was evident that we must come up with an inventory system. I came up with the idea of taking our shopping bags and assigning them numbers and telling customers to tell us their number so we could hand them their bag of accessories. I knew the method would work from that point onward, but I didn't know what I could do when customers previous to that point would complain about missing accessories or wrong sizes. There were two other people working the fitting rooms. I prayed I wouldn't have to be the one to tell the customer we didn't have her items.
Of course that wouldn't happen.
She told me the items she had given us and I looked at the remaining accessories not placed in our bag system and wasn't able to find her items among them. I apologized and told her that customers must have taken it without me knowing. I said I couldn't do anything about it but that her best bet was to go out and see if there were more out on the sales floor. I knew she would be upset, but I didn't expect her to say this,
This is why I Work 2 Rant.
She told me, "No."
I was left in the fitting room with no way of keeping track of each customer's accessories.
One of the more popular items was a belt the designer produced. Customers had initially grabbed belts not looking at what size they grabbed. When I asked them what size they had, they told me, "I don't know," and then proceeded to tell me the size they wanted. Having no method of keeping track, I was forced to give them what they asked even when I knew they were lying.
After a couple minutes of customers piling in with tons of accessories, it was evident that we must come up with an inventory system. I came up with the idea of taking our shopping bags and assigning them numbers and telling customers to tell us their number so we could hand them their bag of accessories. I knew the method would work from that point onward, but I didn't know what I could do when customers previous to that point would complain about missing accessories or wrong sizes. There were two other people working the fitting rooms. I prayed I wouldn't have to be the one to tell the customer we didn't have her items.
Of course that wouldn't happen.
She told me the items she had given us and I looked at the remaining accessories not placed in our bag system and wasn't able to find her items among them. I apologized and told her that customers must have taken it without me knowing. I said I couldn't do anything about it but that her best bet was to go out and see if there were more out on the sales floor. I knew she would be upset, but I didn't expect her to say this,
"Since you gave away my items, can I take someone elses?"
This is why I Work 2 Rant.
Sunday, April 26, 2009
False Advertising
Every once in awhile when a guest designer produces a line for the store, my co-workers and I receive shirts that we have to wear opening weekend. For this particular designer, we had his name printed on our shirts. On opening day, the designer was very popular and thus sold out within the first couple of hours of the store's opening.
A couple hours later, a customer approached me and asked me where the designer line was. I informed her that we were sold out. She then proceeded to tell me that we shouldn't be wearing our shirts because it was "false advertising." I informed her that we were required by management to wear the shirts and if she had an issue with it, I would be more than happy to get a manager to speak with her. She stormed off, but wasn't done yet. She wanted the last word. So minutes later, she returned, glared at me and said,
This is why I Work 2 Rant.
A couple hours later, a customer approached me and asked me where the designer line was. I informed her that we were sold out. She then proceeded to tell me that we shouldn't be wearing our shirts because it was "false advertising." I informed her that we were required by management to wear the shirts and if she had an issue with it, I would be more than happy to get a manager to speak with her. She stormed off, but wasn't done yet. She wanted the last word. So minutes later, she returned, glared at me and said,
"I don't buy any of your fake designer crap. I only buy REAL designer clothes."That particular designer didn't have his own designer line before my store carried it. My store launched his first line.
This is why I Work 2 Rant.
Saturday, April 25, 2009
Change of Subject
A mother wants to see how her daughter's clothes look on her in the fitting room. I politely inform her that she is allowed to wait outside her daughter's fitting room as she changes and her daughter can show her the clothes when she is dressed but that she is not allowed in the fitting room with her. It was store policy. I even brought over a stool she could sit in as she waited. As I am showing other customers to their rooms, I can hear her loudly complaining about not being able to enter the same room as her own daughter.
After several minutes, I fear she is interfering with the other customers' shopping experiences so I return to the upset mother, apologize for the inconvenience, and inform her that not only is it store policy that prevents me from allowing her to enter the same room, but that it was a fire safety hazard as well. I resume showing other customers to their rooms when I hear her change subjects to complain about how rude I was.
This is why I Work 2 Rant.
After several minutes, I fear she is interfering with the other customers' shopping experiences so I return to the upset mother, apologize for the inconvenience, and inform her that not only is it store policy that prevents me from allowing her to enter the same room, but that it was a fire safety hazard as well. I resume showing other customers to their rooms when I hear her change subjects to complain about how rude I was.
This is why I Work 2 Rant.
Friday, April 24, 2009
Can You Hear Me Now?
When I pick up the phone, I say, "Hi. This is [insert store name here]. I'm ... How can I help you?" When I worked at a music and video store that had "Records" and "Video" in the store name, I had customers that frequently asked me the following questions:
1. "Do you sell CDs?",This is why I Work 2 Rant.
2. "Do you sell movies?", and
3. "Do you sell books?"
Anger build up? Yea, you might want to fix that..
I work at a project-orientated store, which is fine until they want two people to run the entire store and stalk customers by asking them questions "they can't say no to." Yea..no. First of all half of the customers that come into the store don't speak English.
Here is an average customer encounter:
I approach the customer and ask in my sweetest voice ever, "Do you need help finding anything?"
Customer: "Yes."
Pause this scene..
at the moment I'm thinking, "Yes, I have something to do."
Play.
Me: "What can I do for you?"
Customer: "Yes." The customer proceeds to walk out of the store.
Yea, they didn't say no alright, but they didn't even know what the crap I was saying. The only thing I hear at the register is, "How much?"
Next.
Aside from worrying about touching jizzy jeans, which is more common than it ever should be, I also must guard the dressing rooms and now check everyone in. I'm completely for this because it helps me help the customer when needed. The entire time I was at the dressing rooms not a single item was stolen or missing (hurray! this is rare). Now, when I go on my 10 minute break my lazy managers (yes, there were two working) did nothing but stand at the register and talk. When I came back Dumbass #1 notices that there are two customers in the store known for stealing and tells me to "stall" them. Sure, I'm good at stalling. I stalled the hell out of the two girls, and followed them asking things like, "Oh we have this promotion here," or , "What style of jeans were you looking for?"
Of course the damage was done. The sensors were removed and never found from two t-shirts and the tags were laying in the dressing room. Great job.
This is why I Work 2 Rant.
Here is an average customer encounter:
I approach the customer and ask in my sweetest voice ever, "Do you need help finding anything?"
Customer: "Yes."
Pause this scene..
at the moment I'm thinking, "Yes, I have something to do."
Play.
Me: "What can I do for you?"
Customer: "Yes." The customer proceeds to walk out of the store.
Yea, they didn't say no alright, but they didn't even know what the crap I was saying. The only thing I hear at the register is, "How much?"
Next.
Aside from worrying about touching jizzy jeans, which is more common than it ever should be, I also must guard the dressing rooms and now check everyone in. I'm completely for this because it helps me help the customer when needed. The entire time I was at the dressing rooms not a single item was stolen or missing (hurray! this is rare). Now, when I go on my 10 minute break my lazy managers (yes, there were two working) did nothing but stand at the register and talk. When I came back Dumbass #1 notices that there are two customers in the store known for stealing and tells me to "stall" them. Sure, I'm good at stalling. I stalled the hell out of the two girls, and followed them asking things like, "Oh we have this promotion here," or , "What style of jeans were you looking for?"
Of course the damage was done. The sensors were removed and never found from two t-shirts and the tags were laying in the dressing room. Great job.
This is why I Work 2 Rant.
Thursday, April 23, 2009
The Memory Game
I rang up a customer for a two-piece bathing suit set she wanted to buy. The bottom didn't have a tag and, usually, our tops are the same prices as our bottoms and so that's how I rang her up. She walked away and shortly returned with another tagged bathing suit bottom in hand, threw it at me and yelled at me about how I am trying to cheat her out of her money. I asked her what the problem was and she yelled at me saying I over-charged her for the bathing suit by $1. I apologized and told her that I could fix it. As I'm returning her money to her, she glared at me and proceeded to lecture me on how I should know the prices on everything we sell. We're the size of a two-story department store. We have well over a hundred different items that we sell. We get new shipments each week. She expects me to memorize the prices of all of them.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Wednesday, April 22, 2009
Size Matters
A customer wanted to try on a stack of our men's dress shirts. Our men's dress shirts are folded over a board and pinned for appearance. When taken apart, customers usually leave the pointy pins, tissue, and board all around the fitting room floor. To avoid a mess, I offered him a sample shirt he could try on to see if the size fits. He replied, "I know my size." Several minutes passed and he exits the room with every single shirt unwrapped. I asked if everything worked out for him. They didn't. Apparently, they weren't his size.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Tuesday, April 21, 2009
Good Role Model
As I was showing a mother and child to their fitting room, the mother asked where the bathroom was. I informed her that we didn't have one. I hang her clothes in the room, wait for her to enter, and close the door behind her. As I'm walking away, I hear her say to her son, "Use the potty in here. That lady was being mean to you." I couldn't believe she was being serious or that the child would listen -- she was and he did.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Monday, April 20, 2009
Jizz in My Jeans
Not only do we have a regular customer who adores creaming himself on our black denim, now apparently girls enjoy making messes with their . . . juices too. I was clearing out the fitting rooms and began folding jeans a girl had tried on. When I went to zip up the jeans I felt something wet. Looking closer at the jeans I noticed the entire crotch area was wet.
People are so nasty.
This is why I Work 2 Rant.
People are so nasty.
This is why I Work 2 Rant.
Thursday, April 9, 2009
Everybody Poops
A customer asked where the bathroom was. I told her that we didn't have one, but she would be able to find one across the street. Upset, she stormed off. Moments later I hear a call over the Walkie, "Housekeeping, we need a clean up in the fitting room." She decided against crossing the street and instead took a dump in one of our fitting rooms.
This is why I Work 2 Rant.
This is why I Work 2 Rant.
Welcome!
Everyone has their stories to tell. Some of the best stories come from everyday activities. One everyday activity that consumes most of our time is the time we spend at work. With the economy the way it is, work is both a blessing and a curse. It is a blessing to be able to work and receive income yet a curse because of what monsters we encounter there.
These are our stories. This is our collection of nightmares that we are cursed to encounter because of where we work. Our only blessing is to rant, so we Work to Rant.
Welcome to Work 2 Rant.
These are our stories. This is our collection of nightmares that we are cursed to encounter because of where we work. Our only blessing is to rant, so we Work to Rant.
Welcome to Work 2 Rant.
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